Refund policy

I accept return requests made within 14 days of delivery.

Before returning an item, please contact me for approval and return instructions.

Items must be unused and returned in their original condition and packaging.

Customers are responsible for the cost of tracked, insured return shipping and for ensuring that the item is packed securely.

Because ceramics are fragile, I cannot issue a refund for an item that is lost or damaged during return transit.

Refunds will be issued to the original payment method after I receive and inspect the item.

Original shipping charges are nonrefundable. I

 do not accept returns of custom or personalized pieces, seconds, or items marked final sale.

I do not offer direct exchanges; if you would like a different item, you may return the original purchase and place a new order.

If your order arrives damaged, please contact me within five days of delivery and include your order number and clear photographs of the item, shipping box, label, and interior packaging.

Please retain all packaging while I review the claim. Once the damage is verified, I will offer a replacement when available or a refund; for safety, please do not return broken ceramics unless I ask you to. 

 Because each piece is handmade, slight variations in shape, dimensions, glaze, color, texture, and surface markings are natural characteristics of the process and are not considered defects.